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TESTIMONIALS

Arbitrators and Mediators serve as a Neutral in any professional matter in which they appear.  As such, there is a constant concern about avoiding any appearance of a “lack” of neutrality or a “bias” in favor of an attorney or a party.  We strive to avoid any action that might even appear to reflect a potential “conflict of interest”.

As such, it is difficult for an Arbitrator or Mediator to request and receive a “Testimonial” from an attorney or party in the event of being invited to serve as an Arbitrator or Mediator at a subsequent hearing involving that attorney or party.The Testimonials appearing below were unsolicited.

THE INTERNATIONAL MEDIATION INSTITUTE (“IMI”), The Hague, Netherlands (affiliated with the American Arbitration Association and other ADR Administrators).Below is the IMI’s summary of Testimonials sent to the IMI and appearing on the IMI Website (IMImediation.org; keyword “Landau”).

Mediator:  “Parties and counsel who have used Jerome Landau would overwhelmingly use his services again and would, without hesitation, recommend him to others. Typical of the comments reflecting Mr. Landau’s acceptability are: (i) I would highly recommend Jerome. He was outstanding; (ii) Mr. Landau has good judgment and a calming presence; (iii) Jerome maintains a lovely balance of letting his clients have space when they need it and when it is appropriate, and then guiding and driving needed dialogue and focus when that too is necessary – a hard balance to strike, and he did it very well on a number of occasions; (iv) I would work with Jerome again without hesitation. His work with us was much appreciated; and (v) Jerome is a natural leader. His manner is so personable and nonthreatening that he naturally motivates communication. He is able to draw out those who are reluctant to speak.”  IMI Website.

Mediator: “Mr. Landau is also highly regarded for his ability to effect a positive outcome. For example, one provider of feedback noted that Mr. Landau has the capacity to generate animated discussion and in such a caring environment that diverse opinions add to the discussion creating connection rather than separation. While another noted that Mr. Landau’s approach brought out the strengths and weaknesses in each side without judging their merit. The result was a willingness on the part of each party to accept the truth of the issues and to resolve the matter amicably.”   I.M.I. Website.

Mediator: “Costs were widely reported as reasonable in the context of the value of the disputes mediated by Mr. Landau, and in general a very high degree of satisfaction was reported.”  I.M.I. Website.

Mediator: “No reportable negative comments have been received since Mr. Landau’s designation as an IMI Certified Mediator.”  I.M.I. Website.

Mediator:  “(Jerome) …You are a renowned peace maker…Keep up your good works, you are an inspiration to more people (Mediators and Arbitrators) than you know. “     DY, international Arbitrator and Mediator, 2013

Mediator: “Thanks for everything you have done, divorce is such a sad thing to occur – like a death in the family, but I believe Jake and I both walked away with a sense of peace and a new friendship between us. Thank you for all your guidance, you are an amazing person.”M.W.

Mediator:  “Thanks for all your hard work. You do a wonderful job and I appreciate all of your efforts to be fair and do the right things! B.M.

Mediator: “Just wanted you to know I admire you and your ability to be so perceptive to the needs of others.”   J.S.

Mediator: “Thanks for all your hard work.  You do a wonderful job and I appreciate all of your efforts to be fair and do the right things.  B.M.

Mediator:  “I want to thank you for making this process bearable.We appreciate your professional counsel and especially your “personal” counsel.I wish you well in all of your future endeavors.”  C.G.

ADR Program Presenter: “Your generosity in sharing endless hours of volunteer time and professional wisdom with ACR is deeply appreciate, and ACR has benefited from your experience and dedication in countless ways.”  Association for Conflict Resolution, Executive Board.

ADR Program Presenter: “Your generosity in sharing endless hours of volunteer time and professional wisdom with ACR is deeply appreciate, and ACR has benefited from your experience and dedication in countless ways.”  A.M.B., Association for Conflict Resolution, Executive Board.

Keynote Speaker & Program Presenter: Joint Conference of American Bar Association (ADR Executive Council) and Arizona Dispute Resolution Association:  “I have received so many positive comments about the ADRA conference. We appreciate your vision, input and contribution of leadership which has contributed to the success of the conference.”E.W.  Arizona Dispute Resolution Association, Executive Board.

Executive Coach:  “Your coaching assistance crosses the apparent boundaries of my compartmentalized life – providing a more proper and happy whole. I found your professional service, by reputation, from people whose opinions I respected. I did not expect to find, also, such a resource for living a more satisfying life in general.”C.S. Attorney

Facilitator:  “I’m feeling gratitude for your many kind words and insights, to me personally and in our group.  You have a great capacity for love and balance, and for sharing both.”  R.W. Attorney  

Facilitator (Year 2: two day Medical Conference): “I just couldn’t let another minute go by without telling you how magnificent you were this weekend. Last year you were excellent and this year you were masterful….This could not have happened without skilled leadership and compassionate facilitators guiding them through the process. You were that and so much more.” R.W.  – Executive Director, McGarey Medical Foundation.

Facilitator (Year 1: 2 day Medical Conference):  “Mr. Landau’s mediation skills and abilities are rated as highly effective. Typical of feedback received in this regard are: (i) Jerome is patient, an excellent listener and remains very professional at all times. He also became well-versed in our specific group issues to render credible advice in a very volatile situation; (ii) He has excellent listening and learning skills, solid judgment, and he is very professional with all parties. His personal communication skills and intelligence earned the respect of our clients; (iii) He is knowledgeable, which gives you confidence that he is going to be helpful. He uses his experience sparingly though, which worked for us and gave us the help we needed to come to a satisfactory conclusion; (iv) He knew when to push and when to let things play out. He also used excellent questions to ensure people didn’t just react; (v) Mr. Landau has the ability to manage challenging discussions that expose disparate opinions in such a way that participants feel listened to, cared about and that they have made valuable contributions to the discussion at hand; and (vi) Jerome has the capability to listen in such a way that others feel heard. His natural traits of empathy, non-judgment and compassion enhance his powers of listening. In turn, he establishes a safe environment that empowers participants to share fully and become fully engaged in the mediation process.”  I.M.I. Website.

Facilitator: “I was so touched by your eloquence and the masterful job you did…”  Dr. G.T.M.

Facilitator:  “I just couldn’t let another minute go by without telling you how magnificent you were this week-end. Last year you were excellent and this year you were masterful. I was so touched by all of the comments that people shared with me how meaningful this week-end had been for them. Several spoke about how eager they were to get to work tomorrow to share with their colleagues and supervisors ideas about what they learned and how to incorporate some of the ideas into their practices/hospitals. This could not have happened without skilled leadership and compassionate facilitators guiding them through the process. You were that and so much more.”   R.W., Executive Director, McGarey Medical Foundation following two day Medical Conference with 60+ medical doctors and practitioners.

ADR Program Presenter:  “Thank you for the outstanding programs you presented to the members as part of the State Bar Convention…” L.D., State Bar of Arizona

Attorney:  “… Do you realize what a wonder of an attorney you are for folks like us?”  K.K. Motion Picture Producer and Director.

Attorney:  It is nice to know that there are attorneys with heart and spirit – ones who make their profession honorable. P.O.

Attorney:  You have no idea how much I appreciate all you do for me… as an attorney you certainly go above and beyond the call of duty and your friendship is priceless.”L.K.G. (Owner of 16 companies).

Attorney: “Thank you for all of your hard work. I see a bright future ahead because of your assistance.”F.J.

Attorney: “My brain thanks you for your wise, reasoned counsel.” F.S.W.

Attorney:  “It is nice to know that there are attorneys with heart and spirit – ones who make their profession honorable.” P.O.

Attorney:  “It is refreshing to know that there are still some people who have principles and a certain amount of that “old-fashioned” work ethic that they are willing to give 110% of themselves to their client and not just take 100% of the client’s funds… I consider myself very lucky to have found you, whether through accident or fate. Whatever your beliefs, I know I can count on you to help me in time of need and can assure you that I will recommend you to anyone I ever come in contact with who is in need of an attorney.”P.F.

Attorney:  “I think you and I have been doing this job about the same length of time. During this time, I can’t recall being so thoroughly and diplomatically told that my client doesn’t have a case. I commend you on a most excellent letter.”W.B.,Attorney

Attorney: ‘My brain thanks you for your wise, reasoned counsel.”  F.S.W.

Attorney:  “It is refreshing to know that there are still some people who have principles and a certain amount of that “old-fashioned” work ethic that they are willing to give 110% of themselves to their client and not just take 100% of the client’s funds… I consider myself very lucky to have found you, whether through accident or fate. Whatever your beliefs, I know I can count on you to help me in time of need and can assure you that I will recommend you to anyone I ever come in contact with who is in need of an attorney… P.F.

Attorney: “I think you and I have been doing this job about the same length of time. During this time, I can’t recall being so thoroughly and diplomatically told that my client doesn’t have a case. I commend you on a most excellent letter. W/B Attorney.